Director of Carrier Procurement

The Director of Carrier Management & Procurement oversees carrier performance, strategic procurement, and customer contractual pricing strategies across our non-asset transportation network. This leader is responsible for driving strict governance and compliance, refining carrier qualification processes,executing data-driven customer pricing initiatives, and managing the end-to-end carrier lifecycle, ensuring our carrier network consistently delivers optimal service, robust route guide health, and continuous value.

• Maintain and strengthen existing carrier relationships while actively identifying new strategic partnerships that benefit NFI Non-Asset and its clients.
• Lead, direct, mentor, and scale a multi-disciplinary team of procurement specialists, carrier managers, and compliance operators, fostering high accountability, continuous training, and operational excellence.
• Develop, implement, and oversee custom SOPs and structured carrier onboarding plans for new customer implementations and network growth.
• Monitor all carrier KPIs, maintain regular scorecard discussions, and trigger performance reviews or corrective action strategies when performance drops below required thresholds.
• Establish multi-level ("3x3") carrier relationships aligned with each program structure to ensure long-term operational integration and strategic alignment.
• Address and resolve carrier performance, operational, and program-centric issues, administering both onsite and virtual carrier review meetings.
• Collaborate closely with Operations and Client Engagement teams on overall program performance, leveraging carrier management strategies to drive cost efficiencies and maintain premium service levels.
• Enforce continuous compliance with carrier safety qualifications, insurance levels, and regulatory standards per NFI policy, developing new risk management policies as needed.
• Conduct regular scorecard discussions and maintain ongoing communication with carriers regarding process changes, market dynamics, and program expectations.
• Monitor carrier payment terms, billing compliance, and aging to ensure alignment between NFI, carriers, and customer expectations.
• Facilitate end-to-end RFP/RFX events across all modes (TL, LTL, Intermodal, dedicated, Specialized, etc.) for customers, managing the RFP technology platform and bid execution.
• Create and maintain a standardized, marketable, replicable, and implementable RFP framework that can be seamlessly presented to prospects and clients.
• Participate directly in designing custom capacity solutions for NFI Clients during pre-sales, network design, and program implementation phases.
• Direct customer pricing activities and consult clients on market dynamics,providing clear guidance on when to procure new pricing and refresh market benchmarks.
• Perform deep-dive route guide analytics to identify carrier performance trends, secondary coverage gaps, and cost saving opportunities by vertical.
• Leverage AI technology and historic data (route guide depth, carrier performance, mode, and vertical dynamics) to drive intelligent route guide decisions and translate post-RFP outcomes.
• Maintain a centralized repository of carrier contracts, ensuring all rates,operational liability, and terms align strictly with customer agreements.
• Collaborate with NFI Implementation, Analytics and Engineering teams toensure RFP outcomes and rate structures are accurately configured in theTMS for seamless operational execution.
• Build, lead, and mentor a high-performing team of carrier procurement and management operators, training them on RFP software, analytics tools,and execution processes.
• Partner with NFI Marketing to create high-quality carrier startup collateral,marketing materials, and program roadmaps outlining…