Property Manager

The Property Manager ("PM") will have broad and in‑depth general management responsibilities for their assigned apartment development(s). The PM will supervise a site team of administrative, supportive services and maintenance personnel, tailoring oversight to the property’s resources. In some cases, the PM may handle administrative duties independently or perform supportive service tasks.

The PM must ensure the property meets its financial goals defined in the annual budget, relentlessly pursue full occupancy/collection of rent, and optimize rental income in line with program requirements and market conditions. They will also maintain compliance with all covenants and supportive‑service requirements, manage maintenance tasks professionally, and uphold a safe work environment. The PM is responsible for the integrity of all financial and operational data/systems and for delivering excellent customer service to residents, fostering long‑term retention.

As site leader, the PM will demonstrate professional leadership, support staff development and training, and engage in their own professional growth through the Pennrose Academy. The PM reports to a Regional Property Manager.

• Effectively manage rent increases, rent collections and the eviction process
• Consistently market the property to high standards, optimize curb appeal and successfully convert applicant traffic/waitlists to residency while meeting Fair Housing requirements
• Understand all aspects of the affordable housing/market‑rate program and optimize financial and operational performance within this construct
• Proactively manage housing partner subsidy programs and relationships
• Manage accounts receivable, accounts payable and cash to meet all obligations timely
• Monitor utility consumption and related expense – optimize the use of the NWP system and responses
• Inspect the property daily, attend to maintenance needs and conditions while mindful of safety
• Provide meaningful input to the capital planning process, budget process and examine expenditures for cost savings and efficiencies – share best practices with colleagues
• Ensure team members are onboarded, trained, motivated and equipped to be successful stewards of the property
• Execute work orders, preventive maintenance, apartment turns and leasing within company policy time frames
• Process re‑certifications, build and manage credible waiting lists for each unit type – anticipate issues impacting occupancy and financial performance, meet deadlines and work proactively
• Own all aspects related to your apartment development
• Teach staff about customer service, professionalism, safe work practices, effective inspections, vendor management and optimal use of technology (Mobile Maintenance/Yardi, Fair Housing, Risk Management initiatives)
• Ensure the property is prepared to excel at all inspections, including agency and REAC, without surges in staff or spending; always be inspection‑ready
• Complete insurance administration tasks necessary to conclude claims successfully
• Serve as a role model, mentor, coach and trusted resource to field staff and residents
• Ensure the supportive services program meets all obligations
• Support Pennrose Academy efforts to heighten staff technical expertise

• Property meets all aspects of the annual operating budget
• Employee retention increases and staff competency improves
• Property inspection results are consistently excellent
• Unit turnover and occupancy times improve steadily, enhancing tenant residency
• Insurance claim work is administered timely and professionally
• Work order and preventative maintenance completions meet PMC standards consistently
• Property does not experience insurance claims due to staff neglect
• Resident satisfaction surveys yield consistently positive results

• High School Diploma;
  College degree is a plus
• Four years of increasing property management responsibilities
• Knowledge of both affordable and market‑rate housing
• Industry training credentials that authenticate understanding of rental housing programs
• Valid driver’s license, insured vehicle and ability to travel between properties

• Ability to work periodic flexible hours and travel by plane and automobile
• Ability to work at property locations within or near transitional neighborhoods
• Physical capability to climb stairs, use elevators, bend, squat, and reach overhead

Mid‑Senior level

Full‑time

Sales and Management