Application Engineer IV, Dynamics 365

Application Engineers are responsible for designing, developing and maintaining software applications that meet the needs of the organization. They collaborate closely with cross-functional teams, including developers, business analysts, and end-users to ensure applications are optimized for performance, usability and reliability.

Employees serving at this level
- Application Engineer IV - are expected to perform as expert professionals, providing technical leadership to others internally and externally in a specific field of expertise. They also may guide less-experienced staff on their technical and professional development.

This is the technical lead role for our CRM engineering practice (MS Dynamics 365 / Power Platform). Our CRM platform has grown significantly in scope - now spanning Claims, Warranty, Customer Support, and Parts & Service - and we're building out internal engineering capacity to match that growth. You will formally set technical direction - architecture, patterns, and standards - and you'll mentor the engineers building inside them.

This is the natural next step for a platform that required hands‑on engineering acumen to reach the next level of business‑readiness.

Develop the most complex existing and new applications by analyzing and identifying areas for modification and improvement. Develop new applications to meet business needs.

• Architect and, where needed, personally build the most complex solutions in Dynamics 365, Power Platform, and the surrounding Azure ecosystem.
• Provide expert‑level Dataverse plugin development (C#), client‑side scripting, and business rule/workflow authoring.
• Leverage the full‑stack range (JavaScript/Type Script, C#/.NET, REST/SOAP APIs, ETL workflows) to build and review integrations across Claims, Warranty, Customer Support, and Parts & Service.

Lead monitoring, identifying, and correcting the most complex software defects to maintain fully functioning applications software.

• Serve as the internal standard‑bearer for Sec Ops and IT governance.
• Ensure everything built on the platform, by employees or by our SI vendor, meets company security and compliance standards.
• Own the technical relationship with the SI vendor.
• Review vendor deliverables for quality and standards alignment.
• Identify what should move in‑house over time.

Define and maintain a roadmap to facilitate complex application software development and ensure the development work is prioritized in line with business requirements.

• Define how things get built - architecture, design patterns, coding standards, and engineering best practices for the CRM platform.
• Design and own the platform's ALM/Dev Ops backbone.
• Establish environment strategy, solution packaging and release pipelines, and promotion governance across dev/test/prod.

Design and monitor the quality of complex and interrelated website/applications software tests and respond to user emails to monitor, diagnose, and correct performance issues.

• Set and enforce the team's quality bar.
• Review designs and code from both engineers and the SI vendor.
• Unblock hard problems.
• Raise the standard for what "done well" looks like across the platform.

Create and maintain complex technical and/or user documentation to a high standard, and back up files to ensure instant recovery if problems occur.

• Document the architecture, patterns, and standards you define, so they outlive any one project.
• Establish foundational technical documentation where none currently exists.