Office Manager​/CSR

Overview

Nurturing a joyous, collaborative work culture comes naturally when your mission is supporting those who make a community thrive. From Volunteer PTO days and group service opportunities to a workplace chaplain and regular employee appreciation events, a festive spirit permeates all the ways we work, play and serve.

Named one of South Carolina’s Best Places to Work

South Carolina Chamber of Commerce

The steady start-up that began with a pair of offices in Forest Acres and Lexington has become a thriving organization with more than 250 employees and 21 banking offices across the Midlands, Upstate and Aiken areas of South Carolina and the Augusta region of Georgia. Much like the success of our clients, it only underscores our belief in a measured approach and steadfast commitments to long-term growth.

Opportunities for advancement abound. The First Community Bank Leadership Institute offers a formal path for aspiring employees via an 18-month program of academic and experiential learning. This, along with an emphasis on day-to-day mentorship and promotion potential across multiple business lines and geographic markets, makes for a particularly high-achieving workforce.

That everyone matters. That, when it comes to growth, a strong work ethic is as valuable as a shrewd financial eye. That honesty and integrity are the cornerstones of smart business. That excellence is a standard to be achieved, not a goal to be aspired toward. And that a spirit of service is essential to all we do.

We offer attractive salary, insurance and retirement benefits packages.

First Community employees enjoy a generous paid time-off plan and a cultural emphasis on holistic wellness.

First Community offices are, above all else, fun and friendly working environments.

Provide management support to Retail Banker in the supervision of the Tellers and Teller Supervisors in addition to completing the duties of a Customer Service Representative.

Greets customers and assesses needs to determine sales/service focus or referral to appropriate department. Provides specific services to existing and potential customers such as account opening and/or maintenance, and purchases of CDs, HSAs and IRAs.

• Achieve all established operational and sales goals for the banking office including but not limited to the Quarterly Audit Checklist, unscheduled teller audits, onboarding, DEL Report exceptions, and monitoring cash limits.
• Monitor office needs in the areas of supplies, equipment/facilities maintenance, courier runs, and shipments and respond in a timely manner.
• Attend CSR and Retail Banker meetings. Use information from those meetings to prepare and lead monthly branch meeting.
• Schedule and conduct individual meetings with each staff member. Discuss performance, progress toward accomplishing goals, setting new goals, training or other needs they may have.
• Conduct monthly office security checks including audit logs, bank inventory and keys/combos held in safe deposit box, disaster recovery materials, and updating the all-clear signal.
• Maintain disaster recovery supplies and materials. Demonstrate proficiency working offline and retaining online and working in total disaster recovery mode.
• Review/reconcile bills, assign appropriate general ledger account to them and promptly forward to appropriate person.
• Consistently achieve individual sales goals.
• Ensure adequate office coverage including peak traffic times by scheduling staff including making adjustments for PTO, training, emergencies, and out-of-office absences. Also communicate coverage needs with Branch Administration in a timely manner.
• Create a team atmosphere and nurture staff in areas of cooperation, accountability, resourcefulness, efficiency, customer service, productivity, compliance, and security.
• Prepare and deliver staff performance reviews by established deadlines including submitting all supporting documentation (e.g., yearly goals, training records, etc.)
• Motivate staff to embrace cross-training and sales efforts.
• May be required to perform other duties as assigned.

• High school diploma or equivalent required.
• Customer service experience in retail sales environment required, banking experience preferred.
• Managerial or supervisor experience required.
• Effective oral and written communication skills.
• Excellent customer service and interpersonal skills.
• Demonstrate willingness and desire to work in a team environment.
• Ability to prioritize and multi-task.
• Adaptability to change, including cross-training for Teller and Teller Supervisor.
• Ability to compute basic to moderately complex math calculations.
• Basic problem-solving and analytical skills.
• Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form.
• Proficiency in using personal computers and office products (e.g., Word, Excel).

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