Customer Service Representative; on-site

Customer Service Representative

(On-site, Camp Hill, PA) Starting at $16.50/hr

Why Work For Select?

We are committed to your growth and success!

-Career Advancement opportunities

-Competitive pay, benefits, and PTO

-Eligible for referral bonuses

-Thorough orientation program

-Team-oriented environment

Professionally and courteously provide a variety of patient and insurance services through mail, telephone, e-mail, and personal contact in response to patient account inquiries. This position will maintain a more active role in fixing patient accounts in the billing system and reviewing reports to assist in quality control of patient accounts, specifically patient balances.

Answering, forwarding, and logging incoming calls in the manner specified by the CBO Manager.

Comprehending insurance and patient responsibilities in relation to account balances and billing.

Resolving patient, center, and internal account inquiries, both verbal and written. Forwarding the inquiries to the Lead and members of the A/R team or appropriate supervisors as necessary if unable to resolve inquiry.

Documenting the billing system concerning all verbal and written communication relative to the specific patient accounts.

Assisting and supporting other departments and appropriate staff members as needed to successfully resolve patients' account inquiries.

Providing feedback to the appropriate CBO staff when informed of changes in payers' plans, contracts, addresses, or other vital account billing information.

Performing other duties and projects assigned.

Following all HIPAA requirements as defined by the Compliance Department.

Working in Therape Bridge and HMS to assist patients on calls

When not taking an inbound call: process billing record requests, patient collection spreadsheet reviews, updating patient address information, or making calls on returned patient mail.

Education and Credentials

Minimum Education:

A high school diploma or GED certificate is the standard baseline.

Minimum six months to one year of customer service experience preferred.

Core Customer Service and Interpersonal Skills

Good interpersonal, oral, and written communication skills.

Excellent problem-solving skills; attention to detail.

Ability to work independently; ability to multitask.

Professional etiquette and active listening skills; emotional resilience.

Technical and Administrative Competencies

Insurance and Billing Literacy:
Basic understanding of health insurance.

Proficiency in Windows-based office technologies with a minimum of one year of computer experience.

Select Medical strives to provide our employees with a solid work-life balance, as we understand that happy employees have both fulfilling careers and fulfilling lives beyond our doors.

An extensive and thorough paid orientation program.

Paid Time Off (PTO) and Extended Illness Days (EID).

Health, Dental, and Vision Insurance;
Life insurance;
Prescription coverage.

A 401(k) retirement plan with company match.

No Required Weekends

Equal Opportunity Employer/including Disabled/Veterans