Lead UX​/IX Designer

Business Technology Integrators (BTI), a Service-Disabled Veteran-Owned Small Business with over 25 years of experience delivering innovative IT solutions to the Federal Government, is seeking a Lead UX/IX Designer to support DHS US Citizenship and Immigration Services (USCIS)

• The Lead UX/IX Designer shall lead the user experience and user interaction design of complex, enterprise-level, services and systems.
• Lead will comfortably and effectively work very closely with USCIS staff and other Dev Sec Ops  team members (business analyst (BAs), user experience/interaction (UX/IX) designers, engineers, and technical leads) to design solutions that meet business objectives.
• Lead UX/IX Designers will be expected to gain an understanding of the functional and technical landscape so they can effectively design solutions that benefit users.
• Will serve as consultants capable of helping USCIS business representatives, subject matter experts (SME) and other non-designers understand the essential role of design in product development and as needed, suggesting organizational tactics for improving design solutions.
• Will collaborate with other UX professionals across all Dev Sec Ops  teams to develop standards and craft solutions that address user problems.
• Will be responsible for working in collaboration and alignment with other Lead UX/IX Designers on the technical direction and standard framework for building out design-led solutions.
• DHS requires Section 508-compliant user interfaces.
• Lead UX/IX Designers will be responsible ensuring and maintaining compliance with Section 508 design and content standards.

• Bachelor's degree or substitute additional years of related experience.
• Minimum of eight (8) years of experience in the IT field focusing on development projects of which three (3) years shall be in architecture and design of UX/IX for enterprise applications.
• Shall have a strong understanding and work experience in the design of complex, enterprise-level, services, and systems.
• Must be excellent collaborators and communicators who will comfortably and effectively work very closely with client and contractor staff.
• Must be well-versed in interaction design theories and can create prototypes with HTML and CSS or utilizing an online presentation tool such as Figma.
• DHS requires Section 508-compliant user interfaces.