Program Manager

Company Overview

Development Info Structure LLC., (Devis) is a leading provider of innovative software development, management, and consulting services, specializing in cutting‑edge technologies such as Dev Sec Ops , AI, and Machine Learning. With over 30 years of experience, we have established ourselves as a trusted partner for government agencies, delivering tailored, mission‑critical solutions that drive digital transformation and operational excellence. Our client‑centric approach, coupled with our deep domain expertise and technical prowess, enables us to forge enduring relationships and consistently deliver high‑impact, adaptive solutions that resonate with the unique needs of the public sector.

Job

Overview

The Program Manager serves as the primary operational leader for the ICAM‑ES III effort, responsible for managing and coordinating ICAM teams, overseeing contractor resources, and delivering program management outcomes in a Dev Ops and Agile delivery environment. This role drives execution across technical strategies, product roadmaps, stakeholder engagement, communications, technical writing, UI/UX, and staffing in close coordination with Federal ICAM leadership.

This role will be a full‑time position with work performed primarily offsite, though travel to the USCIS Headquarters located at 5900 Capital Gateway Drive, Camp Springs, MD 20588 will be required on an as‑needed basis. Core hours will be Monday‑Friday: 7:00 AM - 6:00 PM EST, and after‑hours support for emergency incidents will be required as needed by USCIS. Position is contingent upon award and client approval.

Primary

Duties Contract Management & Government Relations

• Manage and coordinate all ICAM teams; report high‑level status of major initiatives to ICAM and CISO leadership
• Provide CISO and DCISO quarterly briefings on ICAM accomplishments and planned activities
• Respond to data calls and inquiries from USCIS/DHS stakeholders on ICAM‑relevant matters
• Support internal and external reporting and audit activities (including oversight bodies such as DHS, OIG, GAO, and Congress), in coordination with the ICAM ITPM Audit Liaison

Agile Project Leadership & Delivery Oversight

• Establish and maintain team norms and practices, including standardizing Agile tool usage (Jira, Confluence, Git Hub, Microsoft Teams)
• Manage risk through a risk management plan and an active risk registry
• Lead collaborative solutioning between contractors and Government stakeholders to drive innovative ICAM advancements
• Track open impediments, action items, and change requests; drive issue resolution with teams and Federal leads

Governance, Stakeholder Engagement, and Communications

• Establish governance and stakeholder engagement processes for ICAM programs and releases
• Develop communications and marketing approaches (ICAM Community of Practice, newsletter, SharePoint collaboration site, and other channels)
• Develop and maintain ICAM SOPs supporting federally mandated ICAM policies and processes
• Maintain the ICAM SharePoint site housing SOPs, artifacts, and process descriptions

User Adoption, Service Desk Enablement, and Training

• Coordinate User Acceptance Testing (UAT) as required
• Develop learning and training tools for ICAM team members and customers
• Develop procedure documents for the USCIS Service Desk to support Service Now inquiries

24x7 Support Enablement (Duty Officer)

• Establish a training and Duty Officer certification process and ensure requirements are met before personnel assume roles
• Coordinate and schedule support functions to ensure 24x7 coverage

Staffing, Resource Management, and Workforce Actions

• Manage all contractor resources and supervise contractor staff performance
• Maintain ICAM org charts and staffing plans; manage recruiting to ensure full staffing across ICAM teams
• Ensure the CO and COR are notified of each contract employee termination/resignation within five (5) days of occurrence

Compliance, Accessibility, and Reporting

• Optimize UI/UX across ICAM applications, including Section 508‑compliant, mobile‑responsive web applications
• Ensure Section 508 conformance validation occurs within each iteration and release containing UI functionality
• Ensure web‑based…