ServiceNow Architect

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Absolute Business Solutions Corp (ABSC) is not just another tech company. We’re a community of innovators, engineers, analysts and business professionals working together with our customers to tackle the most complex challenges. For more than 20 years we’ve supported critical Department of Defense (DoD), Intelligence Community (IC), Federal Civilian missions and global, multi-national corporations. We specialize in supporting our clients in the Intelligence, Technology, Defense, AI/ML, and Data Science fields.

As we continue to grow at a rapid pace, we need some amazing new professionals to join our team.

ABSC has an exciting opening for you as our Service Now Architect supporting the Air Force National Capital Region (AFNCR) IT Services-2 (ITS-2) program.

In this role, you will join a Strategic Operations Project Team leading the transition of the Air Force District of Washington (AFDW) from BMC Helix to Service Now. As the technical authority for the Service Now platform, you will play a pivotal role in modernizing IT Service Management (ITSM) capabilities across AFDW and the Department of the Air Force (DAF), transforming legacy IT operations into a secure, automated, and scalable enterprise service delivery environment.

Working closely with Government stakeholders, business leaders, and technical development teams, you will design, architect, and govern enterprise Service Now solutions that streamline IT operations, accelerate capability delivery, and strengthen mission readiness. Your expertise in Service Now platform architecture, ITIL process automation, enterprise integrations, and security will directly support the modernization of critical IT infrastructure and services across the DAF.

Work Location: On-site Camp Springs, MD

Security

Clearance Required:

Active DoD Secret or higher

Term: 12-18 months with potential for extended support post-standup.

Responsibilities

• Serve as the technical authority for Service Now platform architecture, establishing and maintaining scalable, secure, and enterprise-aligned solutions that support AFDW and DAF operational requirements.
• Lead the architecture, design, engineering, configuration, and implementation of Service Now solutions supporting enterprise IT Service Management (ITSM) modernization.
• Design and implement Service Now capabilities to automate Information Technology Infrastructure Library (ITIL) processes, including Service Request, Incident, Problem, Change, and Configuration Management.
• Develop and govern Service Now platform architecture, including security controls, data models, integrations, application design, and enterprise development standards.
• Architect and implement Service Now solutions that replace legacy BMC Helix processes while improving service delivery, automation, operational efficiency, and user experience.
• Design and optimize Service Now Common Service Data Model (CSDM), Configuration Management Database (CMDB) relationships, table structures, and data mappings to ensure scalability, integrity, and performance.
• Architect API frameworks and enterprise integrations to enable secure, efficient data exchange between Service Now and external systems, applications, and data sources.
• Provide architectural oversight and technical guidance for Service Now development, configuration, scripting, integrations, and deployment activities.
• Establish and enforce Service Now platform governance, development standards, security architecture, and configuration management best practices.
• Lead technical design reviews, requirements sessions, and solution architecture discussions to ensure platform capabilities align with Government mission and business objectives.
• Collaborate with business and IT stakeholders to gather, evaluate, and translate operational requirements into Service Now technical specifications and architectural solutions.
• Provide technical leadership and direction to distributed development teams, ensuring solutions are delivered in accordance with established architecture and enterprise standards.
• Support the design, development, testing, debugging, documentation, deployment, and ongoing maintenance of Service Now platform solutions.
• Oversee technical documentation, change management, and migration of Service Now enhancements across development, testing, and production…