ServiceNow Architect

Base-2 Solutions is seeking an experienced Service Now Architect to join a Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to Service Now. The Service Now Architect plays a vital, strategic role in advancing the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the broader Department of the Air Force (DAF).

As the technical authority for the Service Now platform, you will serve as the linchpin for transforming legacy IT operations into a modern, automated, and secure enterprise service delivery model. By designing, governing, and scaling business-aligned platform solutions, this role directly enhances AFDW and DAF operational efficiency, reduces capability delivery timelines, and ensures that IT infrastructure remains secure, resilient, and fully aligned with global war fighting and mission-support objectives.

This is an on-site role in Camp Springs, MD.

• Designs, governors, and implements scalable, secure, and business-aligned solutions on the Service Now platform, ensuring operational efficiency and strategic alignment across IT and business workflows.
• Designing, engineering and configuring Service Now to automate internal information Technology Infrastructure Library (ITIL) processes.
• Assist with technical design, documentation, and migration of changes to production environments.
• Architects, develops, integrates, and implements Service Now solutions.
• Designs, codes, debug, documents, deploys and maintains solutions in a highly efficient and effective manner.
• Participates in design review, user requirements sessions and development teams to deliver features and capabilities supporting automation initiatives.
• Reviews and apply requirements from external and internal teams and align into Service Now development.
• Partners closely with the business and IT teams gather input to support ongoing business needs for Service Now configuration, implementation, and support.

• Meet an applicable education and experience pathway in the equivalency section.
• A strong background of Service Now development and experienced in the design and implementation of Service Now security architecture.
• Certifications such as Service Now Certified System Administrator, Certified Implementation Specialist, ITIL Foundation.
• Service Now platform engineering (cloud) with TPSM Modules including Service Request, Incident, Problem, Change, and Configuration Management and security / regulatory disciplines.
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team.
• Experience of significant cloud hosted Service Now implementations which span TPSM and security / regulatory disciplines.
• Experienced in Common Service Data Model (CSDM) for structuring database mappings.
• Experience in designing Application Programming Interface (API) frameworks to move data into and out of Service Now.
• Knowledge of AI integration within Service Now, including Now Assist and AI Agents.
• Experience with optimizing Service Now table structures and data models.
• Proven experience in large-scale Service Now implementations and platform governance.

• Optionally Enterprise Architecture or advanced Service Now certifications.
• Master's degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification.
• BMC Helix or BMC Remedy experience.

• Bachelors degree with 8+ years of prior relevant experience.
• Masters degree with 6+ years of prior relevant experience.
• Additional years of experience will be accepted in lieu of a degree.

• Certifications such as Service Now Certified System Administrator, Certified Implementation Specialist, ITIL Foundation.

• Active Secret
• U.S. citizenship is required

Base-2 Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, sexual orientation, gender identity, genetic information, protected veteran status, or any other characteristic protected by law, and will not be discriminated against on the basis of disability. Learn more: