ServiceNow SAM Developer

Base-2 Solutions is seeking an experienced Service Now SAM Developer to join our Strategic Operations Project Team that is chartered to transition AFDW ITSM BMC Helix to Service Now. As a Service Now Developer, you will be the hands-on engineering force behind the IT Service Management (ITSM) modernization efforts for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).

Working in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage Service Now out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations.

This is an on-site role in Camp Springs, MD.

• Build, configure, and maintain Service Now SAM Pro, SaaS Management, and related HAM Pro integrations.
• Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.
• Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.
• Design, code, debug, test, document, and deploy scalable solutions across the Service Now platform.
• Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.
• Optimize Service Now data models, CMDB relationships, and asset table schemas for performance and integrity.
• Execute data imports, transform maps, and scheduled jobs to synchronize third‑party discovery data, vendor portals, and procurement systems.
• Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.
• Prepare technical design specifications and migrate update sets/scoped applications across sub‑production and production instances.
• Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.
• Explore and integrate Service Now AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self‑service.
• Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.
• Author technical architecture documents, administrative runbooks, and user‑facing knowledge bases; mentor and onboard fellow team members.

• Meet an applicable education and experience pathway in the equivalency section.
• At least 4 years of Service Now development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, Integration Hub, and API integrations.
• Strong expertise in ITAM (SAM/HAM) and ITOM (CMDB, Discovery, Service Mapping) modules.
• Proven experience in large‑scale Service Now implementations and platform governance.
• Your ability to write clean code, establish modern API integrations, and leverage Service Now out-of-the-box capabilities is vital to delivering secure, efficient, and user‑centric solutions that directly support DAF mission readiness and day‑to‑day operations.

• Advanced Service Now
  
  Certifications:
  
  Certified Implementation Specialist (CIS) in ITSM, preferred.
• Master's degree in IT or a related field.
• Certified Application Developer.
• ITIL v4 Foundations Certification, a plus.
• BMC Helix or BMC Remedy experience.