ServiceNow Developer

Take2 Consulting is seeking an experienced Service Now Developer to support a mission-critical IT Service Management (ITSM) modernization initiative for the Air Force District of Washington (AFDW) and the Department of the Air Force (DAF).

This opportunity focuses on modernizing enterprise IT operations, streamlining asset management, and delivering Service Now solutions that support Air Force mission readiness. The ideal candidate brings hands‑on expertise in Software Asset Management (SAM), Hardware Asset Management (HAM), IT Asset Management (ITAM), and platform integrations.

• Design, configure, and maintain Service Now SAM Pro, SaaS Management, and HAM Pro integrations.
• Develop entitlement models, license metrics, normalization rules, and automated reconciliation processes.
• Automate software requests, allocation, reclamation, renewals, and retirement using Flow Designer, Integration Hub, and scoped applications.

• Design, develop, test, and deploy scalable Service Now applications and customized workflows.
• Develop Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets.

• Build REST/SOAP API integrations with enterprise systems, discovery tools, vendor portals, and procurement platforms.
• Configure imports, transform maps, and scheduled jobs for reliable data synchronization.
• Develop SAM dashboards, compliance reporting, executive views, and automated audit reports.

• Prepare technical specifications and promote applications across development, test, and production.
• Perform unit testing, defect resolution, upgrades, patching, and Automated Test Framework (ATF) validation.
• Evaluate Now Assist and AI‑powered automation to improve asset operations and self‑service.
• Translate requirements with IT Asset Managers, Procurement, architects, and ITIL process owners.
• Create technical documentation, runbooks, and knowledge articles; mentor teammates and support knowledge transfer.

• Bachelor’s degree in Computer Science, Information Systems, IT, Engineering, or related field with 8+ years of relevant experience, or a Master’s degree with 6+ years; additional experience may substitute for a degree.
• Strong experience with Flow Designer, Integration Hub, API integrations, and custom application development.
• Expertise in Service Now ITAM, including SAM Pro, HAM Pro, and software licensing.
• Experience with ITOM, CMDB, Discovery, and Service Mapping.
• Experience with large‑scale enterprise implementations and Service Now platform governance.
• Strong troubleshooting, communication, documentation, and problem‑solving skills.
• Active DoD Secret clearance and ability to work onsite in Camp Springs, MD.

At least one of:
Service Now Certified System Administrator (CSA) or Service Now Certified Application Developer (CAD).

• Master’s degree in IT, Computer Science, or related field.
• Service Now CAD (for candidates meeting the required certification through CSA);
  Certified Implementation Specialist (CIS) – ITSM.
• ITIL v4 Foundation certification; BMC Helix or BMC Remedy experience.
• Familiarity with Now Assist, AI agents, and intelligent automation.
• Prior DoD, Air Force, or federal IT modernization experience.