Team Leader, Management

Join to apply for the Team Leader role at H&R Block

At H&R Block, we believe in the power of people helping people. Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We strive to maintain a high performing, connected culture where everyone feels they belong.

We are pursuing a long-term strategy and transformation plan known as Block Next, focusing on innovation, client experience, and sustainable growth.

Joining us as a Team Leader
, you’ll lead a customer-centric team of associates and accelerate seasonal tax business by managing a single H&R Block tax office. You’ll serve as the front-line manager, delivering an outstanding client experience and achieving office growth objectives.

• Provide leadership and development of tax office associates to deliver quality service and achieve growth objectives
• Inspire and guide the team to build client relationships and improve client experience
• Lead daily activities to ensure work is completed on time with attention to quality, priorities, and goals
• Train and coach associates to meet Service Standards and recognize outstanding contributions
• Lead daily team meetings and communicate essential information to tax office associates
• Create associate work schedules and ensure accurate timekeeping and overtime management
• Prepare tax returns as required
• Conduct timely performance reviews and address associate issues in partnership with the Associate Relations Center
• Partner with District General Manager to create and implement office-level growth plans, including local partnerships and community involvement
• Assist in recruiting and interviewing candidates for tax office positions
• Serve as point of contact for onsite escalated client service concerns
• Ensure clients are scheduled properly and conflicts are resolved

• Prior experience in a customer service, shift leader, or similar role
• Experience supervising or managing people
• Successful completion of the H&R Block Tax Knowledge Assessment or Income Tax Course* (if preparing tax returns)
• Annual completion of continuing education and ability to meet IRS and applicable state requirements
• Computer proficiency with MS Office
• Ability to work independently with minimal supervision
• Customer-centric mindset, with passion, determination, and resilience
• Flexible work schedule and adaptability to business needs
• High school diploma or equivalent (or higher)

• Employee Assistance Program with Health Advocate
• Wellbeing program, Better You, to help build healthy habits
• Neurodiversity and caregiver support for you and your family
• Discounts on everyday items and services
• Medical Coverage, 401k Retirement Savings Plan, and Employee Stock Purchase Plan (eligibility applies)
• Additional benefits information at

H&R Block is an equal opportunity employer. We celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

If you’re looking to make an impact, H&R Block is the place for you.

Enrollment in or completion of the H&R Block Income Tax Course or Tax Knowledge Assessment is neither an offer nor a guarantee of employment.

Sponsored Job

Location:

Camp Verde, AZ

Employment type:

Full-time