Surveillance Supervisor

Position Summary:

Directly supervises Surveillance Observers and Surveillance Technicians.

• Schedules surveillance staff to ensure appropriate staff coverage is maintained and directs assignments, duties, and projects as needed to meet department needs.
• Trains Surveillance Observers, monitors day‑to‑day activities of the team, addresses and/or retrains when performance deficiencies are observed.
• Performs audits of logs, forms, and reports to ensure Surveillance Observers comply with CCCH, Department, and governing agency policies and procedures, including CCCH’s Emergency Action Plan.
• Ensures Observers are kept informed of shift‑to‑shift and day‑to‑day operational changes, pertinent issues, improvements, changes, and promotions.
• Performs department attendance and PTO audits monthly or as directed.
• Conducts Surveillance Training and ensures all Surveillance Observers receive and participate in the required training. Coaches and counsels for training or correction, as needed.
• Conducts video reviews as requested by authorized individuals.
• Maintains control of access to Surveillance Offices as per the approved Surveillance Access List.
• Maintains accountability of Surveillance Evidence.
• Fills in for other Supervisor absences as directed by the Manager.
• Ensures all assignments are conducted in a timely manner and the results forwarded to the Manager.
• Keeps the Surveillance Manager advised of incident and daily activities for each shift.
• Prepares and delivers Surveillance Observer performance evaluations, as directed.
• Maintains a high level of confidentiality in all Casino/Surveillance issues.
• Performs other duties as assigned.

Mid‑Senior level

Full‑time

Other, Information Technology, and Management

Entertainment Providers