Enrollment Services Representative; ESR

Position: Enrollment Services Representative (ESR)
Position Summary
Reporting to the Associate Registrar and working as a key member of the Student Services team, the Enrollment Services Representative (ESR) contributes to the highest level of service to the general public, staff, faculty and students of North Island College. The Enrollment Services Representative is responsible for relaying accurate information in person, by telephone or electronically to prospective students and the general public and ensures the smooth and efficient processing of student registrations and supporting student services at North Island College as well as facilitating the day-to-day operation of the College bookstores.

The ESR performs cashier functions for all sales transactions; prepares and places requests for additional inventory or special orders, process and monitor sales to student, department and other accounts; employs effective merchandising practices for store displays; and ensures safety and security measures are adhered to in the stores.

The Enrollment Services Representative is aware of the Mission and Values of North Island College, incorporating and practicing the values in everything they do.

Job Knowledge;
Judgment;
Teamwork;
Planning & Organization;
Customer Service Excellence; Communication & Interpersonal Skills

Weekly work schedule
Under Article 1.05 b) of the NIC CUPE Local 3479 collective agreement a temporary employee with an assignment less than twelve (12) months is excluded from the agreement provisions relating to Seniority (Article 11) and Layoff and Recall (Article 12). The offer of this temporary appointment, on a  on-call, as required basis , does not guarantee any type of continued or future employment with the College, neither is there any obligation on the part of the College to assign you available work for which you may be qualified.

The ending of a temporary appointment is not a discharge and is therefore not subject to the just cause provisions of Article 10.01

Duties & Responsibilities

1. Performs all registration duties, including providing information and guidance to new and current students, in person, by phone or electronically.

2. Reviews student course selection, registers and enters supporting documentation. Data entry of student applications, and other related documents as required.

3. Works closely with the Enrollment Services Officer (when applicable) and the Associate Registrar, to ensure an accessible and student friendly environment is maintained.

4. Works with the Enrollment Services Officer and the Associate Registrar to remain informed of registration regulations applied to programs and to ensure these are reflected properly in the College calendar and policies.

5. Works in conjunction with the Enrollment Services Officer and the Associate Registrar on projects related to Student Services.

6. Reports to the Enrollment Services Officer and/ or Associate Registrar any nonstandard issues as they relate to registration standards and individual student registration.

7. Works collaboratively with Recruitment and Admissions with student contact related to conversion or registration.

8. Works proactively to maintain knowledge by various means of internal/ external communications, as well as by regularly reviewing the Student Services Manual and NIC related policies and procedures.

9. Monitors functions such as section waitlist, course pre-requisite and no-shows during and at the end of the registration cycle and take appropriate action with each student’s Colleague record.

10. Liaises with external agencies, such as Work BC, confirmation of Apprentice enrollment.

11. Participates in Graduation and campus activities & events as required.

12. Supports students, faculty & staff on campus with college-related information and processes.

13. Responsible for working as part of the college-wide switchboard team answering calls on the Automated Call Distribution telephone system.

14. Convey information to faculty, staff, students and other customers regarding the availability and pricing of required or recommended course materials, the status of backorders, and PPRS policies and procedures in relation to the identification and sale of required resources.

15. Maintain current pricing on shelve signage and/ or merchandise tags.

16. Monitor in-store inventory levels and place requests for additional inventory with PPRS , inform PPRS when demand dissipates for existing products or services, and request inventory adjustments when necessary.

17. Process all sales and…