Coastal Community Member Services Expert

Engage with members at Coastal Community Credit Union as a Member Service Representative focused on enhancing financial health. Provide essential services while meeting community needs through effective customer interaction.

This role involves processing a range of transactions and guiding members in their financial journeys. Responsible for informing members about changes to products, you will also address their inquiries and maintain their safety deposit box access. Your focus on collaboration and problem-solving will significantly impact the member experience.

Key Responsibilities:

• Accurately process member transactions

• Inform members about product/service updates

• Handle phone inquiries professionally

• Provide access to safety deposit boxes

• Complete end-of-day processing efficiently

Requirements:

• Secondary school diploma required

• 1 year of post-secondary education preferred

• Up to 1 year in a service/sales position

• 40 wpm keyboarding proficiency needed

• Strong listening and communication skills essential

Support Coastal Community’s mission with your service-oriented skills and thrive in Campbell River.
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