Customer Service Agent

Position: Customer Service Agent at Pacific Coastal Airlines
Embark on a rewarding career with Pacific Coastal Airlines as a Permanent Part-Time Customer Service and Cargo Agent in Campbell River. Enjoy customer interaction while managing cargo shipments and passenger check-in processes.

This role requires a safety-oriented and service-minded individual to work in a dynamic environment. Responsibilities include handling flight reservations, checking in passengers, and resolving service disruptions. You will play a crucial role in delivering exceptional service and ensuring safe departures.

Key Responsibilities:

• Check-in passengers and issue boarding passes

• Handle baggage and process excess baggage charges

• Manage flight reservations and cancellations

• Resolve service disruptions with alternative options

• Process cargo shipments and promote company services

Requirements:

• Experience in customer-facing roles

• Strong communication skills in high-pressure situations

• Ability to multitask and solve problems effectively

• Flexibility for varied shifts including weekends and holidays

• Capability to lift up to 70 pounds

Become an integral part of Pacific Coastal Airlines and provide excellent support to our passengers.
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