Cargo and Customer Service Agent Role

Pacific Coastal Airlines is hiring a Permanent Part-Time Customer Service and Cargo Agent in Campbell River. Join a family-oriented workplace where customer service and safety are paramount.

As a part of this role, you will interact directly with passengers while managing their check-in and baggage processes. You will also handle urgent situations like missed flights and customer queries, all while ensuring a smooth and friendly experience. Your commitment will enhance our service standards.

Key Responsibilities:

• Verify immigration documents and issue boarding passes

• Assist with passenger baggage and excess charges

• Answer calls and make flight reservations

• Resolve disruptions like cancellations and missed flights

• Ensure safe boarding and deplaning processes

Requirements:

• Proven experience in customer-facing jobs

• Strong multitasking and problem-solving abilities

• Excellent communication skills under pressure

• Flexibility for weekends, evenings, and holidays

• Ability to lift 70 pounds as needed

Support our passengers at Pacific Coastal Airlines with your exceptional customer service skills.
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