Automotive Operations Manager

Island Owl Mazda, Campbell River, BC, CA

Salary Range: $80,000.00 To $ Annually

At Island Owl Mazda
, we do things differently — with creativity, energy, and a genuine sense of fun that sets us apart. We’ve built a loyal following in Campbell River by focusing on people first: our guests, our team, and our community.

Our culture is fast-paced, collaborative, and family-oriented. We take our work seriously, but not ourselves — balancing high standards, continuous improvement, and accountability with laughter, innovation, and pride in what we do every day.

As a Fixed Operations Manager
, you’ll play a key leadership role in bringing Mazda’s “Feel Alive” philosophy to life in our parts and service department. From delivering exceptional guest experiences and developing a high-performing team, to maintaining strong operational controls and KPIs, you’ll help ensure every visit reflects the care, quality, and integrity Island Owl Mazda is known for.

We’re deeply connected to the Campbell River community and believe success is built through teamwork, trust, and celebrating both the big wins and the small moments along the way. If you’re a hands-on leader who thrives in a positive, people-first environment and takes pride in running an exceptional service operation,
Island Owl Mazda is the place for you.

At Island Owl Mazda, we believe great results begin with a supported, recognized, and connected team. As part of the Steve Marshall Group, you’ll benefit from the strength and stability of an established automotive group while working in a collaborative, community-focused dealership.

What we offer:

• Relocation support available for the right candidate
• Recognition at our annual Sales Awards Gala for our top performers
• The opportunity to earn our prestigious Golden Wrench Award
• The support and resources of the Steve Marshall Group
• Monthly staff events that bring our team together
• A positive, team-oriented workplace that values leadership, development, and exceptional customer service

The Fixed Operations Manager oversees the daily operations of the dealership’s parts and service departments, ensuring efficient workflows, exceptional customer service, and the achievement of department profitability goals. This role involves leading and developing the parts and service teams, maintaining high operational standards, and fostering strong customer and employee relationships. The ideal candidate is a dynamic leader who balances business acumen with a customer-first mindset.

• Lead, mentor, and develop the Fixed Operations team, including service advisors, technicians, apprentices, parts personnel, and support staff.
• Oversee the daily operations of the Service and Parts departments, ensuring productivity, efficiency, profitability, and compliance with Island Owl Mazda and Mazda Canada standards.
• Establish departmental goals, budgets, and performance expectations, and regularly review results with dealership leadership.
• Monitor and manage key performance indicators, including customer satisfaction, customer retention, labour sales, effective labour rate, technician productivity and efficiency, parts sales, gross profit, inventory turnover, and departmental profitability.
• Develop and implement strategies to increase service and parts revenue, control expenses, improve operational performance, and support the dealership’s overall financial objectives.
• Foster a customer-focused culture by ensuring prompt, transparent, professional, and consistent communication throughout the service and repair process.
• Ensure customers receive a high-quality ownership experience that supports customer loyalty, retention, and the Island Owl Mazda brand.
• Collaborate with Sales, Finance,…