Public Safety Dispatcher; Lateral

Overview

The City of Campbell's Police Department is seeking qualified candidates for Lateral Public Safety Dispatcher. Under general supervision, to receive and transmit routine and emergency telephone, radio and computer messages; to keep a variety of police records; and to do related work as required. This recruitment is open on a continuous basis and selections may be made at any time within the process.

• Answer all telephone calls promptly and courteously; make rapid and accurate determination of the nature of each call and the degree, severity, and location of any emergency.
• Refer non-emergency callers to the appropriate agency or other resource.
• Question emergency callers to elicit complete and accurate information necessary for emergency response and enter information in the computer-aided dispatch system.
• Gather information using multiple audio and visual resources.
• Select emergency response units in exact accordance with established user agency policies and procedures.
• Promptly and properly alert response units in exact accordance with user agency policies and procedures.
• Maintain current status on all field units.
• Closely monitor any situation presenting a potential danger to the life or safety of field personnel and take immediate action to dispatch assistance as required.
• Maintain radio contact with field units and enforce proper channel control, discipline, and courtesy.
• Maintain records and logs reflecting the outcome and details of emergency incidents.
• Participate in training and evaluation activities to establish and maintain a high level of proficiency.
• Access automated law enforcement systems, input data and information, and make accurate entries into automated record files in accordance with applicable laws, statutes and Department of Justice requirements.
• Build and maintain positive working relationships with coworkers, other City employees, and the public using principles of good customer service.

• Graduation from an accredited high school (GED may be substituted for a high school diploma); plus
• One year of successful full-time responsible experience performing work where the essential functions of the job involved public contact, computer usage or heavy telephone traffic.

Applicants must submit proof of successful completion of the following:

• Standard communications principles and methods for public service dispatch activities.
• Standard office procedures and methods, including filing and the operation of common office equipment.
• Correct English usage, spelling, punctuation and grammar.

• Communicate clearly and concisely with persons under extreme emotional stress.
• Operate a computer aided-dispatch system.
• Establish and maintain effective working relationships with those contacted in their course of work including the general public.
• Type into a computer terminal at a net rate of 40 words per minute.
• Quickly learn the policies, procedures and performance standards pertaining to the work.
• Hear accurately and distinctly; speak clearly and precisely.
• Write legibly; work in a team-based environment and achieve common goals.
• Work in a confined area, wearing a headset which restricts physical movement about the work area.
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record.
• View multiple video display terminals for extended periods of time in low variable light conditions.
• Distinguish and interpret the meaning of colors on video display terminals.
• Distinguish and comprehend simultaneous communications from several sources.
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time.
• Perform a high standard of customer service, professional conduct and civic responsibility.

• General office environment; sit and/or stand for long periods of time.
• Repetitive keyboarding; reach, squat, lift, and carry up to 25 pounds.
• Able…