Guest Services Agent

Job Overview

Join our team as a Guest Services Agent at Doubletree by Hilton Hotel Campbell – Pruneyard Plaza. Imagine being the warm smile that greets each guest as they walk through our doors, the friendly voice that guides them through their stay, and the helpful hand that makes every visit unforgettable. We’re looking for a passionate Guest Services Agent who thrives on creating exceptional guest experiences and delivering top‑tier service.

In this role, you’ll be the heart of our hotel, turning every interaction into a moment of delight and ensuring our guests feel truly at home.

Hourly pay: $21 / hour

• Greet and welcome all guests approaching the front desk in a friendly, service‑oriented manner.
• Operate the telephone switchboard courteously.
• Answer guest inquiries about hotel service, facilities, hours of operation, nearby restaurants, transportation, entertainment, etc.
• Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel.
• Follow credit policies.
• Be aware of all rates, packages, and special promotions; be familiar with all in‑house groups; identify closed‑out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate‑quoting scenario.
• Handle check‑ins and check‑outs in a friendly, efficient, and courteous manner.
• Assist management with inventory control and stocking products.
• Maintain attentiveness and courtesy to all guests, managers, and other employees.
• Sanitize keys when they are turned in and maintain lobby and public space cleaning.
• Perform other duties as assigned.

• Customer service experience in a hotel or related field preferred.
• A high school diploma or equivalent is required.
• Must be proficient with Windows operating systems.
• Positive and upbeat personality with a desire to deliver outstanding customer service to guests.
• Must be able to multi‑task, be detail‑oriented, and be able to problem‑solve to effectively deal with internal and external customers.
• Flexible availability. Benefits
  • Health benefits – comprehensive medical, dental, and vision insurance available starting the first of the month after just 30 days.
  • Vacation time off – relax and recharge.
  • Paid holidays & sick time – prioritize your health and well‑being.
  • 401(k) retirement plan – secure your future with a generous company match.
  • Education program – further your career with tuition reimbursement.
  • Hotel travel discounts – special rates at our properties.
  • Daily pay – access your earnings when you need them with this flexible benefit.
  About Quorum Hospitality

  Quorum Hospitality, ranked among the nation’s leading hotel management companies, has been delivering value‑driven hospitality solutions since 1987. Our diverse portfolio features renowned hospitality brands such as Marriott, Hilton, Hyatt, and IHG, highlighting our commitment to excellence in customized management. Our team is dedicated to strong relationships and providing exceptional service that benefits guests, owners, and team members alike. Headquartered in Plano, Texas, and Newport Beach, California, we pride ourselves on fostering a culture of integrity and innovation.