Senior ServiceNow Solutions Architect & Pre-Sales Leader

RGP is currently seeking a Principal Service Now Solutions Consultant to join our fast-growing Service Now Practice team. This role serves as a senior leader responsible for pre-sales solutioning, proposal development, and strategic advisory delivery across enterprise Service Now engagements.

The Principal Solutions Consultant leads end-to-end pursuit development including Statement of Work (SOW) definition, resource modeling, delivery scheduling, and financial cost development. This role also maintains up to 50% billable utilization supporting strategic advisory engagements for Service Now platform transformation.

Base Pay Range: $165,000 - $190,000

Other Compensation:
Incentive Compensation

* As part of our hiring process, individuals who are selected for employment will be required to complete a visual identity verification as part of initial screening along with standard identity verification process, such as I-9 submission, as part of the onboarding process.*

What You Will Work On

Pre-Sales Leadership and Solutioning:

• Lead end-to-end solutioning across strategic pursuits and enterprise deals
• Develop Statements of Work (SOW), scope, assumptions, and deliverables
• Create resource plans, staffing models, and delivery schedules
• Develop ROM estimates, financial models, and pricing strategies
• Partner with business development to shape and close opportunities
• Lead client workshops, solution reviews, and executive presentations

• Advise clients on Service Now platform strategy and roadmap
• Lead platform assessments and maturity evaluations
• Define governance models and operating frameworks
• Guide value realization and KPI alignment
• Develop reusable proposal assets, SOW templates, and estimation models
• Mentor consultants and solution architects
• Contribute to offerings and go-to-market strategy
• Drive continuous improvement across pre-sales and delivery practices

To be successful in this role, we need someone who has:

• 10+ years of Service Now consulting or advisory experience
• 5+ years of pre-sales solutioning and proposal development experience
• Strong experience with SOW development, staffing models, and financial modeling
• Experience supporting large, complex enterprise pursuits
• Experience advising executive stakeholders

• CSA – Certified Service Now Administrator
• CIS – ITSM, CSM, HRSD, ITOM
• CMA or CTA preferred

• Proven team player and team builder
• Demonstrated ability to influence and consult with executive stakeholders
• Strong interpersonal skills and customer-centric mindset
• Excellent oral and written communication skills
• Strong attention to detail and problem-solving skills
• Ability to understand business needs and define technical solutions

• Pre-sales win rate and revenue contribution
• Quality and accuracy of SOWs and estimates
• Client satisfaction and advisory impact

• An inspirational place for you to do your best work, be engaged in meaningful ways, and continually develop the skills, competencies and qualities that set our team apart.
• Compensation commensurate with your qualifications, experience, and other factors, including geographic location, market and operational factors.
• Total Rewards based on eligibility include:
  Medical, Dental, Vision, Life Insurance, Disability Insurance, 401(k) Savings Plan, Employee Stock Purchase Plan, Professional Development Program, Paid Time Off, Paid Holidays and Paid Sick Time (in geographies where legally required).

At RGP, we're creating a future where businesses produce their best work without constraints. We've built a global network of over 2,600 experts across four regions, providing a comprehensive suite of solutions across on-demand…