Emergency Roadside Service Driver

Emergency Roadside Service Driver

Join to apply for the Emergency Roadside Service Driver role at AAA Mountain West Group
.

• Great Pay – opportunity to participate in AAA discretionary annual incentive plan or other plans depending on position
• 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
• Benefits – Medical, Dental, Vision, wellness program and more
• Paid Holidays
• Paid Time Off – accrue monthly; an additional 24 hours per year earmarked for volunteer activities
• Collaborative Environment – value your contribution to providing exceptional service to our members
• Free AAA Classic Membership
• AAA Product Discounts
• Tuition Reimbursement Program

Driving and operating a specific service vehicle (tow trucks, battery service vehicles, light service vehicles) and operating towing equipment for AAA members and for commercial purposes. Performing simple diagnostics/troubleshooting on vehicles and providing an outstanding customer service experience.

Competitive pay: $27.50 per hour with the opportunity to earn an additional bonus each month up to $1,300. Additional incentive: up to $1,400 per month with quality and productivity incentives.

• Driving and operating a service vehicle (e.g., flat tire changes, lock‑out, fuel delivery services, etc.)
• On‑scene time interacting with customers, establishing rapport, building relationships, trust and problem solving.
• Leverages sales skills for offering AAA products and services during service interaction.
• Utilizing on‑board computer, radio communications, and mapping systems.
• Completion of daily paperwork (call logs, battery invoices, cash receipts, etc.).

• Clear and proficient verbal and written communication even under pressure.
• Common knowledge of vehicle components and common reasons for vehicle failure.
• Demonstrates problem‑solving and listening skills to evaluate member safety and discern safety issues and respond appropriately.
• Ability to drive a manual or automatic shift vehicle.

• Must possess a valid driver’s license with a safe driving record.
• Must be at least 21 years of age.
• Two (2) years of experience in a customer contact role.
• Training such as AAA Compliance Training, RPST, TSAAC, Lock‑out, PSP, Battery Service Training.
• Vocational technical automotive training/certification or equivalent experience (preferred).
• ASE (Automotive Service Excellence) certification (preferred).

Works outdoors at vehicle sites when servicing vehicles. Lifting and carrying tires and parts, weighing up to 50 pounds, several times a day; bending, kneeling, and stooping as required for service calls. Works in all weather and all traffic conditions. Vehicle recovery sites may be wet, messy and hazardous. Service providers are required to provide a photograph for identification purposes.

Entry level

Full‑time

Management and Manufacturing

Consumer Services