Order Management Specialist

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job title: Order Management Specialist

Location: Charlotte, NC (onsite)

About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

Job Overview: Play a critical role in delivering exceptional customer service while managing customer orders from entry through fulfillment. In this fast-paced, customer-focused role, you will serve as a key liaison between customers, operations, and internal teams to ensure timely order processing, issue resolution, and customer satisfaction. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities while building strong relationships with customers and business partners.

This position offers an excellent opportunity to grow your career within a global organization that values initiative, continuous learning, and long-term development.

Responsibilities:

• Act as key liaison between assigned Channel Partners and operations to ensure timely delivery of goods.
• Execute daily tasks and customer responses with a sense of ownership and urgency.
• Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, etc.
• Develop and cultivate effective relationships with key accounts/distribution partners.
• Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction.
• Manage Sales Order bookings / backlog in relation to dates / holds / quotes and P.O. errors.
• Provide high-quality service through efficient use of all Oracle/CRM functionalities related to order fulfillment and relative to customer activity.
• Coordinate cancellation requests with supplier/customer in order to avoid any discrepancy / excess in inventory.
• Provide support and training to distributors on order entry application.
• Demonstrated ability to lead cross-functional projects and people without direct authority.
• Identify improvements by using IR Lean tools and methodology through MDI, 9-steps, RIEs.
• Adhere to all policies and procedures of Ingersoll Rand.

Requirements:

• High School Diploma
• 2+ years' experience in customer facing role required.
• Previous exposure to the Service Industry.

Core Competencies:

• Self-motivated, assertive individual, and teamwork oriented.
• Demonstrates the ability to identify the most important elements that influence a problem and the ability to work through a series of operations to determine a logical solution.
• Uses rigorous logic…