Senior Patient Caseworker

Position: Senior Patient Caseworker at Cencora
Elevate patient care as a Senior Patient Caseworker at Cencora, where your case management will directly support patient reimbursement processes across Canada.

Your role will focus on navigating insurance complexities with a patient-first approach.

In this position, you will handle a significant patient caseload while mentoring other caseworkers and providing vital support in reimbursement matters. You'll engage with healthcare facilities and insurance companies to facilitate effective patient access to medications. Additionally, work with management to refine caseworker training and overall program operations.

Key Responsibilities:

• Facilitate reimbursement options for patients without insurance

• Provide mentorship and support for junior caseworkers

• Manage complex cases with expertise

• Collaborate with insurance and healthcare professionals

• Contribute to training program development

Requirements:

• Minimum of two years in a customer service role

• Bilingual in both French and English required

• Strong Microsoft Office skills essential

• Flexibility in scheduling; hours are 8 am – 8 pm

• Experience in healthcare environments is a plus

Bring your organizational skills and passion for patient support to Cencora as a Senior Patient Caseworker in Canada.
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