Member Service Representative - Two Hills

The Position:

The Member Service Representative provides customer service by processing routine over-the-counter member requests and directing members to the appropriate branch services that Vision Credit Union Ltd. offers. The role focuses on delivering exceptional, positive, and friendly experiences with accuracy.

- Member Service Experience preferred.
- Excellent communication and member service skills are essential, including dealing with people tactfully, diplomatically, and professionally.
- Attention to technical detail and ability to work effectively in a time-sensitive, team environment are necessary.
- Cooperative or Credit Union industry experience is a benefit.

Compensation:

- Salary range: $43,000 to $50,000 annually.
- Comprehensive benefits package.

Application Process:

Submit your resume and cover letter to:

Jennifer Hormann,
Vice President of Human Resources
Vision Credit Union Ltd.
5007 – 51 Street
Camrose, Alberta T4V 1S6
Fax:
Email:

Only shortlisted candidates will be contacted for an interview.

Position Details:

Title:

Member Service Representative

Reports To:

Branch Supervisor/Senior Member Service Representative

Summary:

The Member Service Representative handles member transactions and directs members to appropriate services, ensuring high-quality, friendly, and accurate service.

Responsibilities:

• Process transactions such as deposits, withdrawals, loan payments, and foreign exchange.
• Identify opportunities to cross-sell and refer members to relevant services.
• Manage cash drawers, currency transactions, and security procedures.
• Balance cash drawers accurately, respond to inquiries, and handle wire transfers.
• Open and close accounts, secure safety deposit boxes, and follow compliance policies.
• Assist with other duties as assigned by management.

Requirements:

• High school diploma.
• Member Service and cash handling experience preferred.
• Strong communication, organizational, and mathematical skills.
• Ability to work in a fast-paced, high-pressure environment.
• Professional appearance and manners.

We are committed to providing above-standard member service and sharing our profits with members and community initiatives. Join us to be part of a reputable, community-focused organization recognized as one of Alberta’s Top Employers and Credit Union of the Year.