Senior Customer Success Manager - Esri

Drive strategic customer success at Esri Canada as a Senior Customer Success Manager in a fully remote role. Support complex GIS customers with your leadership and expertise.

In this full-time position, you will oversee high-value GIS accounts, building relationships with senior stakeholders. Your responsibilities include leading multi-year customer success strategies, ensuring value realization, and driving renewal and growth outcomes. Engage with cross-functional teams to achieve shared objectives and navigate complex customer issues effectively.

Key Responsibilities:

• Lead strategic success for high-value GIS customer accounts

• Define and implement multi-year customer success strategies

• Act as a trusted advisor for enterprise-level GIS solutions

• Manage renewal, retention, and expansion outcomes

• Resolve escalated customer issues and concerns

Requirements:

• Minimum 7 years in a customer-facing GIS role

• Proven experience in customer success and retention

• Ability to influence at the executive level

• Strong analytical and business acumen

• Skilled in mentoring and cross-functional leadership

Shape the future of GIS customer success with Esri Canada.