Global Reservations Agent

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience.

What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable.

Turn Conversations into Experiences. Build Skills. Travel More.

As a Global Reservations Agent
, you’ll help guests plan and book unforgettable experiences across some of the most iconic destinations in North America—from Banff to Montana, Alaska and beyond. You’ll be part of a fast‑moving, modern contact centre using the latest tools and technology while building valuable skills in sales, service, and hospitality.

If you’re looking for a role that offers flexibility, real perks, career growth, and a pathway into the travel industry, this is it! This role offers the flexibility to work 3 days in office and 2 days remote.

• Help guests plan, book, and modify reservations across hotels, attractions, and transportation within Canada and the USA
• Deliver exceptional service across phone, email, and chat
• Identify opportunities to enhance the guest experience through upselling and cross-selling
• Resolve guest questions and concerns with professionalism and empathy
• Maintain accurate bookings and guest information across multiple systems
• Stay current on products, promotions, and destinations
• Collaborate with internal teams to ensure seamless guest experiences

This role is designed to build real, transferable skills:

• Sales & Revenue Skills (upsell, cross-sell, conversion)
• Customer Experience Expertise
• Communication & Problem-Solving
• Exposure to Modern Systems & Automated Platforms
• Hospitality & Travel Industry Knowledge

Many of our leaders started in roles like this—this is a proven pathway to grow within the organization.

• You enjoy helping people and creating great experiences
• You’re comfortable talking to customers and building rapport
• You’re motivated by performance, goals, and incentives
• You can multitask across systems in a fast-paced environment
• You’re reliable, adaptable, and open to learning

• 1+ years in customer service, hospitality, retail, or contact centre environments
• Strong verbal and written communication skills in English
• Comfortable using multiple systems and digital tools
• Ability to work flexible shifts (including evenings, weekends, and holidays)
• To honour our commitment to be “Always Honest” all employees must consent to a criminal record check

• Experience in travel, hospitality, or reservations
• Familiarity with systems such as Inntopia, Maestro, Ventrata, CRM tools, and telephony platforms
• Experience in sales or upselling environments

• Starting wage: $18.50/hour

We’re evolving—launching new systems, expanding globally, and creating more opportunities for our teams.

This is your chance to:

• Get in early and grow with the organization
• Build valuable, in-demand skills
• Be part of something dynamic, modern, and expanding

Ready to build skills and be part of something bigger? Apply today!

We’re more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences;
Our team members included.

Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions,…