HSPD-Government Badging & Credentialing Specialist

Position: HSPD-12: Government Badging & Credentialing Specialist
Location: Washington

HSPD-12:
Government Badging & Credentialing Specialist  Responsibilities:
Schedule appointments and/or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
Answer phone calls and email inquiries related to PIV credentials and access control matters.
Coordinate and conduct the enrollment process for PIV cards, including verifying the identity of applicants and collecting required documentation.
Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.
Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
Ensure all required documents and forms are properly completed and submitted according to established guidelines.
Verify authenticity of provided documents and information to prevent fraudulent enrollment attempts.
Use approved verification methods to ensure the identity of applicants before proceeding with enrollment.
Handle sensitive personal information carefully and adhere to data protection regulations and organizational security protocols.
Maintain security and integrity of collected data and prevent unauthorized access or disclosure.
Communicate clearly and professionally with applicants, explaining the enrollment process and required documents.
Provide excellent customer service to address questions and concerns related to enrollment.
Escalation management involves listening, understanding, and responding to customer needs and expectations.
De-escalate problematic customer concerns, maintaining a calm, friendly demeanor.
Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment and participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
Qualifications   

Experience with Microsoft Excel for data management, coordination, and reporting.
Ability to adapt to changing security procedures and requirements.
Prior experience in a similar role, customer service, or administrative position may be advantageous.
Attention to detail and strong organizational skills.
Excellent interpersonal and communication skills.
Ability to handle confidential information with discretion.
Attend local hiring events 3-4 times a month (may vary, depending on the business need).
Perform other job-related duties as assigned.

Physical Requirements   The role primarily involves sedentary work.
Occasional stair climbing and other activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25-30 lbs.
Periodic standing and/or walking for extended durations may be required.
Requires typing for most of the day.
Effective communication through frequent periods of talking and listening is essential.
Education   High School diploma or GED certification.
Pay Range   $30,000 - $40,000 USD.
Equal Opportunity Employer   Electrosoft is an Equal Opportunity Employer/Veterans/Disabled.

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