Automotive Service Advisor

Location: Kent (Blenheim)

Job Summary
The Service Advisor works in a fast‑paced automotive service centre environment, communicating directly with customers and service centre employees, managing customers’ needs and expectations regarding maintenance and repairs.

Benefits

Friendly team

Continued career opportunities

Profit‑sharing (conditions apply)

Employee discount

Diverse, inclusive and safe working environment

Work‑life balance

Flexible work hours

Ongoing training and learning

Scholarship opportunities

Reward and recognition program

Group benefit plan (conditions apply)

On‑site parking

Public transportation nearby

Free coffee

Community involvement

Locally owned business

and more

Responsibilities

Greet, assist and thank customers in a friendly manner, over the phone and in person.

Offer professional and knowledgeable advice to build customer trust and loyalty.

Listen actively to identify customer concerns and problems with regards to repair and maintenance of their vehicle.

Prepare work orders and review estimated costs with customers.

Manage customers’ expectations of when their vehicle will be ready.

Act as a liaison between customers and service centre employees.

Schedule service appointments.

Ensure compliance with health and safety regulations.

Requirements / Skills

Knowledge of automotive mechanics

Ability to work shifts (days, evenings, week‑ends and holidays)

Approachable

Ability to handle physical demands including standing/walking for 8 hours while frequently lifting and carrying items, using a ladder, twisting, turning and reaching

Ability to find solutions to problems, adapt and cope with challenging situations and make decisions

Strong communication and interpersonal skills

Strong computer skills

Ability to plan, organize, delegate and follow‑up on daily tasks

Valid driver’s licence for province of employment

Good working knowledge of COSTAR (asset)

Experience in a similar role (asset)

EEO Statement
Our store is dedicated to promoting diversity, inclusion and belonging in the workplace. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Vacancy Type:
New

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