Service Advisor

Location: Northeastern Alberta (Fort Chipewyan)

Overview  The Service Advisor is the primary liaison between customers and the dealership’s Service Department. This role is responsible for understanding customer concerns, accurately documenting service needs, and coordinating with technicians to ensure timely, high‑quality repairs aligned with OEM standards. The ideal candidate delivers strong customer service, communicates effectively, and thrives in a fast‑paced automotive environment.
Responsibilities and Qualifications   

Key Responsibilities
Greet customers promptly and professionally, clearly documenting service concerns and vehicle information.
Prepare repair orders and service estimates in accordance with dealership and OEM guidelines.
Communicate recommended services, pricing, and timelines with transparency and clarity.
Coordinate with technicians to ensure accurate diagnosis, timely repairs, and proper documentation.
Provide regular updates to customers and maintain communication throughout the service process.
Review completed work, verify quality, and ensure customer satisfaction prior to vehicle delivery.
Handle customer questions, concerns, and follow‑up needs to support long‑term relationships.
Ensure compliance with warranty requirements, OEM repair procedures, and dealership policies.
Maintain accurate records, reports, and documentation within the DMS and OEM systems.
Support a clean, organized, and safety‑focused service environment.
All other duties as assigned by leadership.
Qualifications
Previous experience in an automotive service or customer service role; dealership experience preferred.
Strong understanding of vehicle maintenance and repair terminology.
Excellent communication, customer service, and relationship building skills.
Ability to manage multiple tasks and deliver high‑quality service in a fast‑paced environment.
Proficiency with dealership management systems (DMS) and OEM service platforms.
Strong organizational skills and high attention to detail.
Valid driver’s license and clean driving record required.
Automotive or business related education or certification is an asset.
Benefits  Full‑Time employees enjoy a robust benefits package, including:
Competitive Compensation
Dental & Extended Health Coverage
Company Pension
Paid Time Off
Life & Disability Insurance
Employee & Family Assistance Programs
Vehicle Purchase & Service Discounts
Paid Professional Development
Company‑Wide Appreciation Events
And SO MUCH MORE!
Posted Salary Range  CAD $80,000.00 - CAD $ /Yr.

#J-18808-Ljbffr