Assistant Service Manager - OpenRoad Toyota Port Moody

Location: Kamloops North

Overview
Position:  Assistant Service Manager

Status:  Full-Time

Dealership:  Open Road Toyota Port Moody

Department:  Service

We believe in doing good for our customers and for ourselves. Open Road is committed to forward-thinking culture and continuous improvement, represented by being one of Canada’s Best Employers and Best Managed Companies. We are a large automotive retail group with a shared vision to lead customer experience and to grow with a team that learns, works hard, and takes ownership of their role.

If you love the idea of joining an organization with opportunities to accelerate your career, apply to Open Road and grow with us today.

We offer:

Opportunity to work with a variety of OEM brands including Acura, Audi, BMW, Honda, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen

Amazing incentives such as Discounted Vehicle Purchasing Program, Boot Allowance, Tool Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching

Internal and external training and development opportunities

A collaborative, friendly and progressive work culture with emphasis on transparency, innovation, relationships and empowerment

Comprehensive extended health and dental plan

Recognition and engagement events

Responsibilities

Communicate clear and detailed repair instructions for technicians.

Provide estimates for labour costs and parts for customers.

Communicate with department staff to determine status of jobs throughout the work day.

Work with department staff and other associates to maintain and guarantee quality service and to address customer complaints in a fair, timely, and professional manner.

Support and cover as a service advisor when needed, and assist the service advisor team’s growth.

Motivate and train all service department staff.

Provide technical assistance to associates as needed.

Coordinate with manufacturers and warranty companies to obtain approval prior to repairs.

Assign appropriate tasks to department staff in the absence of the Service Manager.

Participate in the planning of department policies and objectives with the Service Manager.

Understand and comply with Federal, Provincial and local regulations affecting service operations (e.g., hazardous waste disposal).

Follow company safety policies and immediately report any accidents.

Perform other duties as assigned by management and support business needs.

Open Road reserves the right to modify this job description as business needs require.

Knowledge, Skills, and Abilities

Working knowledge of automotive equipment, parts and accessories.

Current knowledge of local sources of supply.

Ability to maintain records and prepare reports using a computerized maintenance system.

Excellent communication and organizational skills.

Ability to maintain a high level of shop cleanliness.

Ability to communicate and assimilate information effectively and to make sound decisions in line with essential job functions.

Ability to work constructively with members from all departments within the dealership.

We are an equal opportunity employer that embraces diversity. We support the growth of our associates to help them achieve their vision and goals.

Join us and grow with us. We thank all those who apply; only those considered for the position will be contacted.

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