Bella Bella Customer Service & Cargo Management

Location: Inside Passage and the Queen Charlottes (Queen Charlotte City)

Step into a Permanent Part Time role as a Customer Service and Cargo Agent with Pacific Coastal Airlines in Bella Bella. Deliver top-tier service while managing baggage and cargo responsibilities in a supportive work environment.

Pacific Coastal Airlines values customer service and safety in every interaction. You will be responsible for handling baggage check-ins, resolving service discrepancies, and ensuring a positive travel experience for all passengers.

Your role will include executing boarding processes and managing cargo operations effectively.

Key Responsibilities:

• Collect baggage fees and check luggage efficiently

• Handle inbound customer queries for flight changes

• Offer solutions during service disruptions proactively

• Supervise safe and timely boarding procedures

• Process cargo shipments according to protocol

Requirements:

• Experience in a customer-facing role required

• Strong time management and multitasking abilities

• Excellent communication skills for challenging discussions

• Flexibility for all shifts, including weekends

• Must be able to lift heavy items, up to 70 pounds

Enhance customer satisfaction and cargo processing standards at Pacific Coastal Airlines in Bella Bella.
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