GROUP Attendant; Seasonal Position

GROUP EXPERIENCE ATTENDANT (Seasonal Position) About the Role

Group Experience Attendants are responsible for assisting with welcoming, guiding, and supporting VIP guests, bus tours, group bookings, and field trips. This role ensures that groups arrive smoothly, understand the experience, and feel well taken care of, while also protecting the flow of the event and field rules. This is a high-touch, guest-facing role that requires confidence, organization, and the ability to manage groups calmly and clearly.

During field trips, this role will be responsible for leading groups of students in activities.

• Greet guests and provide a warm welcome
• Manage entry flow to prevent bottlenecks
• Provide welcome kits, instructions, or apply wristbands or stamps as required (varies by group)
• Direct guests to entrances, VIP areas, and information points
• Identify and elevate ticket issues to a manager
• Maintain cleanliness and organization at the entrance
• Understand and execute the nuances of each event

• Must be 16+ (18+ preferred)
• Comfortable communicating with all ages
• Must be able to lead group activities during field trips
• Comfortable standing for long periods
• Reliable transportation to and from the site
• Ability to follow safety procedures and instructions
• Must be available weekends

• Experience with groups and children
• Customer service or event experience