Blink Charging Customer Success Lead

Location: Kinngait

Join Blink Charging as a Customer Success Lead, where you'll champion customer experience and build lasting relationships. This dynamic role requires anticipating customer needs and ensuring a smooth journey from onboarding to advocacy.

As the Customer Success Lead, you will own customer interactions from contract signing to ongoing support, ensuring a seamless interface with our systems and teams. Engage with key stakeholders to nurture strategic relationships while monitoring account health closely. Your efforts will transform challenges into trust-building opportunities with clients.

Key Responsibilities:

• Manage post-sale process and customer onboarding

• Build relationships with operations and executive stakeholders

• Analyze account performance and optimize usage

• Drive urgency in resolving customer escalations

• Lead impactful Quarterly Service Reviews showcasing customer value

Requirements:

• 3-6+ years in Customer Success, Account Management, or ev tech

• Strong communication skills for diverse audiences

• Proven experience with complex account management

• Data-driven mindset for risk identification

• Familiarity with EV technologies and CRM tools

Be part of a mission-driven team at Blink Charging and elevate the customer experience.
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