Customer Service Specialist

Position: Customer Service Specialist at Blueprint Genetics
Location: Pond Inlet

Elevate your career in customer service with Blueprint Genetics as a Genomic Client Services Specialist. This role emphasizes bilingual communication in French and English for superior client support across Canada.

Join a passionate team at Blueprint Genetics, a Quest Diagnostics company, where your role is pivotal in customer interaction for clinical genetic testing. You will manage inquiries, process orders, and ensure quality control while collaborating closely with lab and clinical teams. This position is ideal for someone eager to contribute to improving lives affected by inherited diseases.

Key Responsibilities:

• Answer product and order-related questions via phone and email

• Manage order processing and record maintenance in CRM

• Enhance customer communication processes for better service

• Provide exceptional support to Canadian clients

Requirements:

• Bachelor’s degree in Life Sciences preferred

• 1-2 years in a demanding customer service role

• Fluency in French and English required

• Strong problem-solving skills and attention to detail

• Experience in a medical or life science setting is an advantage

Become a key player in delivering quality genetic insights as a Genomic Client Services Specialist with Blueprint Genetics.
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