Lead Global Customer Enablement Educational Excellence

Position: Lead Global Customer Enablement for Educational Excellence
Location: Kinngait

Elevate customer engagement and education as a Director of Customer Enablement. Drive impactful programs and measurable outcomes for a thriving SaaS environment, while scaling customer learning experiences.

In this pivotal role, you will lead the global customer education strategy, focusing on onboarding, retention, and advocacy. You will manage a comprehensive ecosystem designed for over 5,000 customers, guiding multi-disciplinary teams across content, events, and community development. Your expertise in customer enablement will be vital for business growth and securing long-term value for customers.

Key Responsibilities:

• Own and scale the global education hub for customers

• Design high-impact training and community engagement programs

• Lead strategies for AI-enhanced self-service experiences

• Define the ROI of customer enablement initiatives

• Advocate for customer needs within the organization

Requirements:

• 10+ years in customer education or enablement

• Experience scaling programs for a large customer base

• Proven leadership of multi-functional teams

• Track record in measuring customer education ROI

• Recognized contributor in the industry preferred

Your leadership will define successful educational strategies and enhance customer independence across a growing SaaS platform.
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