Customer Service Expert

Position: GoodLife Fitness Customer Service Expert
Location: Timiskaming North (Iroquois Falls A)

Become a Customer Service Expert at Good Life Fitness, ensuring every member feels valued.

Your role is crucial in creating an engaging environment for fitness enthusiasts.

In this position, you'll serve as a Motivator, connecting with Members and Potential Members upon their arrival. You'll check members in, assist with fitness equipment questions, and manage club phone inquiries. Your ability to provide knowledge about memberships and club services will enhance Member satisfaction.

Key Responsibilities:

• Greet Members warmly upon arrival

• Assist with fitness equipment inquiries

• Efficiently manage incoming calls and messages

• Conduct Fit-Fix Starter sessions for Members

• Maintain cleanliness of the facility

Requirements:

• Appropriate certifications in CPR-A & AED

• Smart Tan certification within three months

• Strong communication and relationship-building skills

• Customer-focused mindset with previous service experience

• Familiarity with fitness industry trends

Support an active community at Good Life, providing exceptional customer service and knowledge to enrich Member experiences.
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