Dispatcher and Customer Service Expert

Location: Whitby Region (Gormley)

Transform customer experiences with Sewer Squad in Ajax, ON. As a Dispatcher and Customer Service Representative, you'll play an essential role in maintaining operational efficiency.

At Sewer Squad, we’re on the lookout for a Customer Service Representative/Dispatcher committed to enhancing customer care. You will manage incoming calls and email inquiries, establishing a strong first impression for our services. This role is pivotal in ensuring that our customers feel supported and valued, transforming stressful situations into satisfactory solutions.

Key Responsibilities:

• Answer and manage customer inquiries promptly

• Schedule service appointments with precision

• Establish and nurture customer relationships

• Meet sales and performance metrics through effective strategies

• Compile reports to monitor service efficiency

Requirements:

• 2-3 years in a customer-facing role

• Excellent communication and listening skills

• Quick and organized in a fast-paced setting

• Proficient with technology and software

• Willingness to be on-call as necessary

Make a difference in customer satisfaction as a vital part of Sewer Squad.
#J-18808-Ljbffr