Customer Success Specialist in B2B

Position: Customer Success Specialist in B2B2C
Location: Saanich

Drive adoption and empower users in a remote-first environment as a Customer Success Specialist. Focus on field engagement and relationship-building for successful dealership operations.

In this impactful role, you'll enable dealership success through strategic training and empowerment. Your primary mission is to help equipment dealerships achieve self-sufficiency on the digital platform, supporting various internal teams. This position emphasizes building internal champions to sustain engagement, ensuring measurable adoption outcomes.

Key Responsibilities:

• Identify and nurture internal champions for platform adoption

• Deliver training sessions focused on self-sufficiency

• Understand customer needs and connect them to platform value

• Monitor engagement metrics to identify friction points

• Develop scalable enablement resources like guides and playbooks

Requirements:

• Experience in customer success or enablement in SaaS

• Strong understanding of dealership operations

• Proven ability to influence without authority
• “Train-the-trainer” mindset for long-term independence

• Excellent communication skills across all levels

Excel in empowering teams to thrive independently while enhancing dealership performance.
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