Bilingual Customer Support at Mabe

Location: Saint-Lin-Laurentides

Enhance customer experiences with Mabe as a Bilingual Customer Service Specialist managing inquiries in French and English. Handle service calls and warranty requests efficiently.

In this role, you will engage with customers across Canada, addressing appliance inquiries and booking service appointments effectively. Your responsibilities include real-time transaction handling, utilizing multiple software tools, and maintaining timely follow-ups. Strong communication skills in both French and English are essential in this dynamic role.

Key Responsibilities:

• Handle inbound customer calls in French and English

• Manage inquiries about warranty and service booking

• Complete transactions while using multiple software applications

• Follow up on commitments and escalate issues as necessary

• Ensure high customer satisfaction throughout the process

Requirements:

• Fluently bilingual in French and English

• Minimum of two years customer service experience

• College or University degree or equivalent experience

• Computer literacy with 30 words per minute keyboard skills

• Availability during specified working hours

Deliver exceptional customer support and boost satisfaction as a Bilingual Customer Service Specialist at Mabe.
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