Bilingual Customer Service Representative Nights

Location: Fort Resolution

Join Precise Park Link as a Bilingual Customer Service Representative in North York, ON. This full-time role requires strong English and French communication for seamless customer support and facility monitoring.

In this critical position, your expertise in both languages will ensure a smooth operation of parking facilities. You’ll handle calls, resolve invoice disputes, and support real-time customer inquiries through various shifts including evenings, weekends, and overnights. Attention to detail, multitasking ability, and problem-solving skills are essential in delivering quality service.

Key Responsibilities:

• Log and manage all inbound customer calls

• Report machine malfunctions to the Service Department

• Assist customers with parking-related inquiries

• Monitor operational support and track company vehicles

• Prepare service calls in response to alarms

Requirements:

• Minimum 2 years of customer service experience

• Proficient in Microsoft Office and AI-driven tools

• Strong communication skills in English and French

• Detail-oriented with excellent organizational abilities

• Ability to maintain confidentiality and handle sensitive information

Utilize your bilingual skills in dynamic customer service and facility operations at Precise Park Link.
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