Bilingual Customer Service Expert

Position: Bilingual Customer Service Expert at BGIS
Location: Victoria

Make a difference in client service as a Bilingual Customer Service Representative (English/French) with BGIS. This role focuses on supporting building operations through effective communication and management of service requests.

BGIS is seeking a Bilingual Customer Service Representative for its fast-paced Operations Centre. You will provide essential support by managing client requests, both in English and French, while dispatching work orders to service providers. Your strong organizational and communication skills will contribute to fulfilling client needs and maintaining service quality metrics.

Key Responsibilities:

• Learn client account details and service management systems

• Handle inbound service requests via phone and email

• Create and dispatch work orders to service providers

• Assess and prioritize service requests effectively

• Maintain client confidentiality and professionalism

Requirements:

• High school diploma with relevant business course

• Bilingual in English and French

• Customer service skills and orientation

• Ability to work in a fast-paced environment

• Strong organizational and communication skills

Elevate client satisfaction through effective bilingual support and service request management at BGIS.
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