Bilingual Customer Care Representative; Spanish​/English

Position: Bilingual Customer Care Representative (Spanish/English)
Location: Concord

Bilingual Customer Care Representative (Spanish/English)

Shift: 09:00 – 17:00 (AM/PM), Monday – Friday

Salary: $52,000 – $57,000 per year

Ronco Safety – Concord, ON
About RONCO
RONCO is a proudly Canadian world‑class manufacturer of Personal Protective Equipment (PPE). RONCO has delivered occupational safety solutions that combine quality, reliability, and comfort to the food, industrial, and healthcare industries. RONCO is dedicated to providing customers with products that ensure a safe and productive work environment.

Overview
The Bilingual Customer Care Representative assists customers by addressing inquiries, resolving issues, and providing product or service information. This role ensures a positive customer experience by handling calls, emails, or chats in a friendly and professional manner. The goal is to help customers efficiently, maintain high levels of satisfaction, and take ownership of resolving problems.

Responsibilities

Respond promptly to customer inquiries in person, over the phone, and via email.

Investigate and address questions regarding products, services, and company policies while fostering positive, professional customer relationships.

Receive and accurately input customer orders into the ERP system with a high level of attention to detail.

Actively promote and upsell company products and services.

Prepare product information, samples, and quotes for existing customers and potential prospects.

Verify and update customer contact details in the CRM database, and generate daily, weekly, and monthly reports.

Coordinate refunds, exchanges, and credits for returned merchandise.

Participate in ongoing product training to stay fully informed on the latest offerings.

Greet office visitors and ensure they check in using the iPad system.

Sort and distribute incoming Canada Post mail to the appropriate departments.

Maintain a clean and organized reception area at the end of each day, and handle general office duties as needed.

Perform other related tasks and duties as assigned.

Skills and Knowledge Requirements

Fully bilingual in English and Spanish, written and verbal.

Courteous phone etiquette and the ability to remain calm and composed when resolving customer complaints.

Proficient in PC applications, including strong working knowledge of MS Office.

Aptitude to quickly learn new software systems.

Dedicated, adaptable, and highly motivated learner who thrives independently and collaboratively within a team.

Strong organizational and time-management skills with high attention to detail and ability to multitask effectively.

Outgoing, positive communicator who builds constructive relationships with customers and colleagues.

Ability to succeed in a fast-paced, deadline-driven environment while maintaining composure under pressure.

Proactive problem solver who takes ownership of customer issues and follows through to successful resolution.

Asset:
Familiarity with ERP systems, specifically Microsoft Dynamics 365 Business Central, and EDI/Webforms.

Asset:
Previous experience in the safety or medical industries.

Desired Education & Experience

High School diploma or equivalent.

2 years of experience as a Customer Care Agent or equivalent.

Fluent in English and Spanish, both oral and written.

Benefits

Company events

Extended health care

On-site parking

Paid time off

RRSP match

Dental care

Life insurance

Job Type: Full-time

Pay: $52,000 – $57,000 per year

Experience:

Customer service – 2 years required

Language:
English and Spanish required

Work Location:

Hybrid remote in Concord, ON L4K 2C7

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