Call Center Representative

Position: MCI Call Center Representative Opportunity
Location: North Sydney South Central

Step into a rewarding role as a Call Center Representative with MCI in Sydney, NS. Help customers solve their issues and provide valuable information every day.

MCI is looking for motivated individuals who are passionate about customer service. In this role, you will answer calls, resolve complaints empathetically, and maintain accurate documentation of customer interactions. You will be part of a company that prioritizes career growth and a positive work culture.

Key Responsibilities:

• Answer and respond to inbound customer calls

• Provide accurate details on services and products

• Enhance customer satisfaction by resolving complaints

• Keep track of all interactions in the CRM system

• Collaborate with colleagues to improve service

Requirements:

• Must be 18 years or older

• A high school diploma or GED is necessary

• Fluent in English and Spanish preferred

• Excellent verbal and written communication

• Customer service experience is advantageous

Engage with customers and contribute to a thriving team environment at MCI in Sydney.
#J-18808-Ljbffr