Hybrid Insurance Service Agent at CAA

Location: Thornhill

Enhance your customer service skills with CAA Insurance as a Hybrid Insurance Service Agent. Engage with policyholders, process inquiries, and manage policy changes to deliver exceptional service.

CAA Insurance, a trusted name for over 50 years, seeks individuals to provide top-notch service as a Hybrid Insurance Service Agent. This role is perfect for applicants with customer service experience, regardless of prior insurance knowledge. Candidates can expect comprehensive training to obtain their OTL license, with a focus on customer satisfaction and workplace collaboration.

Key Responsibilities:

• Answer incoming policyholder inquiries and billing requests

• Send outbound correspondence for technical support

• Assist in departmental reporting data collection

• Support ongoing projects and departmental initiatives

• Meet KPIs related to customer service excellence

Requirements:

• Post-secondary education, University preferred

• 1-3 years of customer service experience

• Call centre experience preferred

• Desire to obtain OTL license

• Strong communication and teamwork skills

Bring your customer focus and analytical skills to enrich the CAA experience.
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