Front desk agent

Location: Omineca and Yellowhead (Smithers)

Overview
Languages

English

Education

Secondary (high) school graduation certificate

or equivalent experience

Experience

1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities

Register arriving guests and assign rooms

Process group arrivals and departures

Take, cancel and change room reservations

Provide information on hotel facilities and services

Provide general information about points of interest in the area

Process guests' departures, calculate charges and receive payments

Maintain an inventory of vacancies, reservations and room assignments

Follow emergency and safety procedures

Clerical duties (i.e. faxing, filing, photocopying)

Answer telephone and relay telephone calls and messages

Assist clients/guests with special needs

Contact customers to deliver requested wakeup calls

Provide customer service

Benefits
Financial benefits

As per collective agreement

Employment groups
This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:

Support for newcomers and refugees

Supports newcomers and/or refugees with foreign credential recognition

Support for youths

Provides awareness training to employees to create a welcoming work environment for youth

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