Delta Hotels Dartmouth - Guest Services Agent

Location: Hants County (Shubenacadie)

240 Brownlow Ave, Dartmouth, NS B3B 1X6, Canada

Job Description  Posted Thursday, July 2, 2026 at 2:00 a.m.
Strong Work-Ethic. Exceptional Service. Detail-Oriented.
The Delta Hotels by Marriott – Dartmouth is proud of the reputation it has earned for delivering exceptional customer service. Since opening under the Delta flag, our hotel has consistently been ranked as one of the top five Delta hotels throughout the world for overall guest satisfaction. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment.

We have consistently aspired to build a team of the best hospitality professionals in our market, offering training and benefits programs that continue to make us an employer of choice. If you are committed to providing exceptional customer service and want to join a team that shares this common goal, Delta is presently seeking a Guest Service Agent.
What you will be doing:  Reporting to the Guest Services Manager, the Guest Services Agent will work closely with their team to provide courteous and professional service to guests during their stay.
As Guest Services Agent, you’ll get to:
create a positive guest experience by providing courteous and professional service to guests who are checking in or out of the facility while offering exceptional service to guest during their stay;
processing all guest check-ins, check-outs, and requests and secure payment for all guestrooms and amenities;
securing payment for all guestrooms and amenities and process all payment types, vouchers, paid-outs, charges, and provide change;
communicating guests’ needs to all appropriate departments;
coordinating with Housekeeping to track room status and guest concerns;
running and checking daily reports, contingency lists, and credit card authorization reports
answering, recording, and processing all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction;
The ideal candidate will be/have:
Minimum of 2 years’ experience in a front-line customer service environment
Has previous guest experience / front Desk experience is a strong asset
Has a positive attitude with a passion for delivering the highest level of customer service
Ability to process all guest check-ins and check-outs
answer and accurately record guest calls, requests, and questions

What’s in it for you:

Access to our employee development/education reimbursement program.
Company scholarship program for employees and family members.
Comprehensive Extended, Health, Dental and Vision Benefits.
50% reimbursement of monthly transit pass.
Opportunity to participate in the Employer sponsored retirement savings program.
Access to Marriott employee travel benefits.
Eligible for $500 payments through employee referral program
Daily meal allowance provided
Free on-site Parking
Delta Hotels by Marriott – Dartmouth values are shaped by responsible leadership, collaboration, integrity and accountability. Our employees are integral to our success, and, because of this, we greatly value our team and recognize their contributions and importance. While we thank all applicants only those selected for an interview will be contacted. Park Place Centre Limited is an equal opportunity employer.
240 Brownlow Ave, Dartmouth, NS B3B 1X6, Canada

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