Customer Service

Position: Cayuga Mutual Customer Service Role
Location: Cayuga

Join Cayuga Mutual Insurance as a full-time hybrid Customer Service Representative with a focus on insurance sales. Provide exceptional member service while supporting growth initiatives and addressing inquiries.

As a critical member of Cayuga Mutual, you'll engage with clients, assisting with their insurance needs and answering questions regarding coverage options. This role is perfect for someone with a passion for member service who wants to unlock commission opportunities based on sales performance. Connect with the sales team and enhance member retention through proactive service.

Key Responsibilities:

• Collaborate closely with the sales and underwriting teams

• Address member inquiries promptly via various channels

• Deliver warm, friendly service to community members

• Explain insurance coverage and handle policy adjustments

• Maintain accurate records within the CRM system

Requirements:

• Previous experience in customer service, preferably insurance-related

• Strong communication and trust-building capabilities

• Detail-oriented with strong organizational skills

• Comfortable using CRM and quoting platforms

• Active Ontario insurance license is preferred

Your commitment to client service and relationship-building will thrive at Cayuga Mutual.
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