Call Center Office Specialist Elections

Support Minnesota’s electoral process as a Call Center Office Specialist within the Secretary of State's office in St. Paul. This full-time, temporary role is vital for providing accurate voter information and assistance.

The office is looking for ten dedicated specialists to manage voter inquiries at the call center from October to November. In this role, you will deliver crucial information on voting rights, registration, and absentee voting procedures. Strong interpersonal skills and a clear understanding of customer service will be essential.

Key Responsibilities:

• Address inquiries related to election procedures

• Guide callers through voter registration processes

• Explain absentee balloting details to voters

• Direct complex issues to the relevant staff

• Maintain a positive interaction with all callers

Requirements:

• Must read, write, and speak English well

• Experience assisting customers over the phone

• Positive attitude when dealing with diverse community members

• Ability to learn pertinent information rapidly

• Proficient in guiding voters through protocols

Play a pivotal role in facilitating accessible voting for every citizen in Minnesota.