Entry-Level Bilingual Customer Service

Position: Entry-Level Bilingual Customer Service at MCI
Location: Edwardsville

Start your career as a Bilingual Customer Service Representative at MCI in Las Cruces, NM, and deliver exceptional support in both English and Spanish. Engage effectively with customers while troubleshooting inquiries.

This on-site, full-time entry-level role welcomes individuals with customer-facing experiences who are motivated to support clients and develop their careers. In your role, you will build strong relationships by actively listening to customer needs and providing solutions, while managing service inquiries adeptly.

Key Responsibilities:

• Manage customer interactions with courtesy and professionalism

• Provide bilingual service in English and Spanish

• Address account-related inquiries and technical issues

• Collaborate with teams and utilize systems for effective solutions

• Document customer interactions accurately

Requirements:

• Must be at least 18 years of age

• High school diploma or equivalent required

• Fluency in English and Spanish is essential

• Basic proficiency in Microsoft Office Suite

• Strong organizational and communication skills

Embrace an exciting journey in customer service with MCI in Las Cruces, enhancing client experiences.